Latest information on Coronavirus (COVID-19)

Learn More
Back to Team Archive

The Operations Team

Alex Hatchman

Chief Executive Officer

Alex was appointed CEO in September 2020, having previously held the position of Chief Strategy & Operations Officer. She is an award winning executive and has extensive experience running and transforming large operations at businesses including M&S and Tesco in the UK, and Coles in Australia.

Meet My Team

Alex Kenny

Director of Marketing & Strategy

Alex has worked at Fletchers since 2003 and is now our Director of Marketing & Strategy and is in charge of spreading the word about the outstanding services that Fletchers provides to their customers. Alex oversees all of the firms marketing and is responsible for the firm’s different brands and our overall reputation. His strategic planning, insight and innovation in legal marketing has helped lead Fletchers towards becoming market leaders in our niche fields.

Dan Taylor

Director of Operations

Joining Fletchers in 1996, Dan is now our Director of Operations. He is responsible for ensuring that the legal teams are fully supported by the firms IT systems, support structure and processes. Throughout his career at Fletchers, Dan has been a driver of innovation across the firm and has helped Fletchers lead the way when it comes to new, quicker and better ways of offering legal services to customers.

Mark Parr

Director of Operations

Mark has worked for Fletchers since 2009 and is our Director of Operations. Within his role, Mark ensures that we have the best strategic planning and processes in place to enable us to continue to grow. He is responsible for ensuring customer relationships are maintained and consistently monitors business performance.

Stephen Threlfall

Director of Legal Training

Steve is our Director of Legal Training and is a member of the Board, having been with our company since 1996. Steve is an integral part of the legal teams, providing his knowledge and guidance where needed to ensure every case is dealt with properly and with the customers best interests at heart. He ensures that everything we do conforms to all the expectations of the law and our customers.

Tim Scott

Director of People

As our Director of People, Tim helps to shape and manage our People strategies to continue to attract, develop, support and retain talented people. Tim joined Fletchers in early 2017 bringing with him over 20 years’ experience in HR roles, across a variety of sectors. He ensures all team members at Fletchers can fulfil their maximum potential as we continue to rapidly grow.

You don't have to go through this alone - take the first step now

  • IIP - Investors in People
  • The Sunday Times Top 100 - Best Companies To Work For 2016
  • The Investors In People Awards 2016 - Winner
  • The Legal 500 - Leading Firm 2015
  • The Law Society - Clinical Negligence
  • The Lawyer UK200 - Listed Firm 2015
  • Top Ranked Leading Individual - Chambers UK 2019
    Any Questions?

    We know that making a claim can raise a few questions, here are some of the ones we get asked most often.

    Read our FAQs

    Contact Details
    03300 080 321
    Dukes House, 34 Hoghton Street, Southport, PR9 0PU
    St James's Tower, 7 Charlotte Street, Manchester, M1 4DZ
    Map of the UK