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Woman suffers with pressure sore after being left on an A&E trolley for 12 hours

Cathy’s mother had to endure a pressure sore during the last months of her life after being left on an A&E trolley for 12 hours.

Cathy’s* mother suffered from Multiple Sclerosis (MS) and dementia. In May 2016, she was taken to hospital, via ambulance, as she had become very confused and was slumping in her wheelchair.

After arriving in the middle of the day, Cathy’s mother waited 12 hours in A&E on a trolley before being transferred to a bed around 8 pm; during this time she developed a grade 4 pressure sore and upon being transferred to a bed was not provided with a pressure relieving mattress.

Cathy’s mother was then left overnight before being diagnosed as anaemic. Numerous tests were carried out and a gastroscopy was performed, however, Cathy didn’t receive a diagnosis and her mother underwent a blood transfusion within the first week.  A couple of days later, Cathy’s mother was diagnosed with a grade 3 pressure sore.

The following month, Cathy’s mother was diagnosed with vasculitis and had a vacuum pump on her pressure sore as her wound had become so severe. Unfortunately, her kidneys were now only functioning at 15% and her family were advised she was too unwell to undergo a procedure for her vasculitis.

Mid-July, Cathy’s mother was discharged from hospital on end of life treatment and district nurses would visit her at home to change the vacuum pump dressings.

Unfortunately, four months after first being admitted to hospital, Cathy’s mother passed away at home.

Cathy contacted Fletchers to bring a claim against the hospital where her mother had received treatment. We investigated her claim and in June 2018, achieved a settlement of £10,000. Although nothing will bring Cathy’s mother back, we hope she will be able to gain some closure from the settlement of the medical negligence case.

Amy Kirk, a medical negligence specialist , handled Cathy’s claim and said, “Preventable pressure sores are always frustrating. This case is particularly sad because Cathy’s mother had to endure a pressure sore during the last months of her life, making matters much more upsetting particularly for those closest to her.”

*Cathy’s name has been changed to protect the identity of her and her family.

Amy Kirk

Case Solicitor

Amy is a fee earner within the team she is responsible for drafting letters of claim. She will have an in-depth understanding of the case in order to draft the letter of claim, which will outline the formal allegations we are making. Amy proactively chases a response to these letters and evaluates the quantum of the case. She will also collate and consider the customer’s losses, and negotiate with the Defendant if an offer of settlement is made.

Key Case Details

Cathy's mother suffered with a grade 4 pressure sore after being left on a trolley in A&E for 12 hours.
Cathy contacted Fletchers who investigated the claim and achieved a settlement of £10,000.

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