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What Is Care Home Neglect and Has My Relative Been Mistreated?

24th September 2014

At Fletchers we can guide you through the next steps if you feel like a family member isn’t receiving the quality of care that they are entitled to.

Firstly, it’s important to look at the kinds of harm that can occur as a result of negligent actions from care home staff. For example, trips and falls can cause patients to suffer serious injury or harm. Incidents like this are much more likely to occur when staff members are poorly trained or fail to provide appropriate supervision to patients requiring assistance. Many problems could be avoided if care home managers did more to promote health and safety best practise among rank-and-file staff.

Meanwhile, patients should not be left in bed for long periods of time. When patients are neglected and don’t receive help to move around, it can affect their blood circulation and pressure sores can start to develop. However, many of these cases can easily be avoided if care home staff simply take the time to look after patients better – perhaps by taking them for walks or outside for fresh air.

Other potential flashpoints can include cases where patients are neglected during meal times. Sometimes a staff member may bring meals to a patient only to set it down somewhere out of reach. Alternatively, they may fail to stay around and help the patient to eat the meal, or fail to ensure that enough food has been eaten. This can lead to the patient becoming malnourished –¬†perhaps even exacerbating existing illnesses.

In some cases, patients may experience neglect around personal hygiene and cleanliness. It can be challenging for elderly people to make their way to the bathroom and wash themselves unaided. If staff do not ensure that patients are kept clean, then bed sores and infections can develop. This can be very painful for the patient and may lead to serious health problems. It is unacceptable for them to be denied assistance by staff members who are employed to deliver these basic human rights.

The majority of care homes provide high standards of care to their residents, but unfortunately mistakes and cases of neglect do happen. Relatives may feel like a formal complaint is appropriate if they perceive the standards of care to be poor.

If the care home has really let down its patient, relatives might even decide to pursue a legal claim. The team at Fletchers Solicitors understands how upsetting it can be to see your loved one suffer as a result of neglect. It can be confusing to know who to turn to during these distressing times and to know what help is available. We are experienced in providing support and advice to relatives of patients who have been injured or harmed as a result of negligence or poor standards of care.

We may be able to help you pursue a claim of negligence and hold those responsible to account. We will guide you through the legal process in a professional and compassionate manner. It’s horrible to think that your relatives are being mistreated in their care home –¬†the very place that should be looking after them. Our mission is to help you get the justice that you deserve.



Further Reading…

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  • IIP - Investors in People
  • The Sunday Times Top 100 - Best Companies To Work For 2016
  • The Investors In People Awards 2016 - Winner
  • The Legal 500 - Leading Firm 2015
  • The Law Society - Clinical Negligence
  • The Lawyer UK200 - Listed Firm 2015
  • Top Ranked Leading Individual - Chambers UK 2019
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