Make a Claim

Corporate Social Responsibility

We are KIND to our local communities and wider society

We are WISE about our impact on the planet

We are a STRONG, inclusive and value-led team

At Fletchers, we believe we have a responsibility to our people, our communities and the environment.  We have a varied and challenging Corporate Social Responsibility programme focused on six key areas, where we aim to make a positive impact:

Community, Customers, Environment, Fletcherians, Inclusiveness and Values & Ethics.  We have a team of CSR Stars who volunteer their time for CSR Projects, led by our CSR Manager.


In order to have a positive impact in our local communities and wider society, we support both local and national charities, as well as wider organisations, through fundraising, sponsorship, volunteering and raising awareness.  Our recent Charity of the Year (COTY) charities are Cancer Research UK, Alder Hey and Big Change MCR.  We also support Headway Preston and Chorley, The Brain Charity, Centrepoint, The Amputation Foundation and Southport Soup Kitchen.  Our activity for local organisations also includes sponsorship for sporting and school events.



We pride ourselves on standing shoulder to shoulder with our customers and supporting them through each stage of the process.  We have a dedicated Customer Team – the independent voice of the customer – who undertake frequent file reviews and surveys, as well as conducting regular training to keep us at the top of our game.  The service that we provide is very important to us, so we are continually learning and acting on feedback.  We are proud to be a customer focused law firm.



As a business, our goal is to be as sustainable as possible.  We continually review and update our processes in order to reduce our negative impact on the environment.  We are actively working towards becoming a more energy efficient business, and have already updated the heating system in our head office and now use energy efficient lighting.  We have saved 100% of our waste from going to landfill and our percentage of total recycling is going up.  We have even swapped our milk bottles from plastic to glass!  In the immediate future, our aim is to continue making improvements and take positive action for our planet.



We have around 500 Fletcherians, each with different circumstances, needs and ambitions; and we value them as individuals who can bring their whole selves to work.  Therefore we offer a fantastic benefits package, including our holiday scheme, flexible working and Employee Assistance Programme.  We have a Social Committee who organise fun events for all Fletcherians and Mental Health Champions who volunteer their support for the mental wellbeing of the whole business.



We believe that everyone; regardless if their background, identity or circumstances, should be able to reach their full potential.  We have developed an ongoing Inclusiveness Plan shaped by Fletcherians’ feeback and recommendations, as well as expertise in best practice.  As well as valuing and promoting a diverse and inclusive workforce culture, we support and participate in inclusive campaigns such as Pride, Black History Month, International Woman’s Day, International Men’s Day and World Menopause Day.


Values & Ethics

Our five core values are:  Trust, Customer, Development, Performance and Innovation.  Each month we hold our LOVE awards (Live Our Values Each day); where we celebrate the contribution of our team members in striving to uphold values.

We are also developing an Ethical Code, which will include our whistleblowing and complaints procedure.  Our values and ethics are intertwined – we believe that a crucial part of being an ethical business is being trustworthy and we are always developing to improve our performance.