About Fletchers
We're not just solicitors; above all, we're people just like you. To us, the most important thing about personal injury law & medical negligence law is the individual at the centre of it all.
The Fletchers Story
From the beginning
In 1987, Rob Fletcher decided to follow his passion and formed a new legal firm that specialised in litigation and, in particular, personal injury litigation working to protect the rights of injured accident victims. In November 1987, Fletchers Solicitors was created with nine members of staff. Combined with Rob’s passion for motorcycling and his championing of the victims of motorbike accidents, we cemented our reputation as the go-to firm for any form of serious injury in a very short period of time.
We quickly built up an enviable reputation for being one of the best, most caring companies within the personal injury field and chose to create a third core area to specialise in – medical negligence. The department grew rapidly and is staffed by some of the best legal minds in the business; its reputation is now one of the best in the field. Today, Fletchers Solicitors has over 400 team members, based across two sites, our headquarters in Southport and ‘The 15th Floor’ in Manchester.
We were the only UK law firm listed in both The Sunday Times Top 100 Places to Work and the Guardian Great Places to Work in 2017. Although we have changed and grown substantially over the years, one thing has remained constant – the determination to do the best for victims of motorbike accidents, serious injury and medical negligence. Putting our customers at the heart of everything we do is what has kept Fletchers out in front since its inception and it’s what will keep us there for the foreseeable future.
Our Values
Our values are integrated into everything we do here at Fletchers. They resonate throughout the whole organisation and are at our very core. We're proud that our values are reflected within the actions of our team members every day.
Trust
We trust in the dependability of our people, their integrity, virtue and unwavering loyalty
L.O.V.E award winner Michael Carson
"Mike is always available to help his team. He has a positive and motivational attitude which brings together his team and can always be relied upon to bring a smile to even the most difficult tasks."
Customer
Having a forward-thinking attitude, a creative approach and an ability to adapt to change
L.O.V.E award winner Amanda Duffy
"For suggesting an amendment to how witness statements are prepared, this has now been implemented and there is no longer any margin for error."
Development
Consistently creating opportunities to improve personally and professionally through training
L.O.V.E award winner Molly Barker
"She has worked hard to hit the ground running as the first Tier 1 member on the 15th Floor. She has been a key player in ensuring the systems and processes are as efficient as possible."
Performance
Recognising achievement, appreciating dedication and supporting you to reach your goals
L.O.V.E award winner Alex Irving
"Alex settled her first case having only been at Fletchers 8 working days! All of her work has gone out without any amendments and she has fit in with the team really well!"
Innovation
Making the needs of our customers central to all we say and do, by listening, communicating and empathising with them
L.O.V.E award winner Andrea Higham
"She received great feedback from three customers in one month. They were all very impressed with the service they received and the regular updates she provided throughout the case."
L.O.V.E Awards
Each month we celebrate members of the team who have best represented each of our five core values, these are called the Live Our Values Everyday awards
Our Vision
"To have a sustainable business that puts people, our team members and our customers, at the heart of everything that we do"
Be Impactful
First and foremost, we want to do the very best job possible when it comes to rebuilding our customers lives following a serious accident.
Be Independent
By being an independent company, we can focus our attention on our people, instead of third party/other companies interests.
Be Market Leaders
We want to provide the very best legal expertise and customer care in our sector.
Be Innovative
We are passionate about using innovation to help us engage with and communicate with our customers and to recruit and develop our team.
Be a Great Place to Work
We want all our team members to enjoy what they do and feel happy, engaged, developed and proud to work for our company.
Be Sustainable
In a turbulent and oftentimes uncertain industry, rife with change, we want to have a great business that is robust enough to adapt and continue to provide an excellent legal service and a secure place to work.
Our Mission
Our mission is to help rebuild the lives of people who have suffered serious, life changing injuries. Our goal is for them to have the very best possible life after injury. We do this, not only through the case work we undertake for injured customers, but also through supporting charities, causes and organisations that share the same mission.
Proud to be rated as ‘Excellent’ by our customers on Trustpilot
